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Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused, unopened and unregistered and in the same condition that you received it. It must also be in the original packaging.
Machines (CAMEO, Portrait, Curio, Alta and Mint) To be eligible for a return, your item must be unused, unopened, unregistered and in the same condition that you received it. It must also be in the original packaging.
Customer is responsible for return shipping.
Once a machine is opened, used or registered the same is final. One year warranty applies. Register your machine click here. Warranty support click here.
Parts, Materials and Supplies All materials and supplies sales are final ones it ships.
Gift Cards, Digital Content and Software Ones the payment is processed. Sales are final. Please ensure "Upgrade Codes" are purchased correctly. If you are unsure please contact us before you process your payment.
Warranty All warranty or defective units must be handled by Silhouette Support team here.
Refunds (if applicable) Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Shipping charges are non-refundable once tracking number is generated. Customer are responsible for any return shipping charges.
Late or missing refunds (if applicable) If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Wholesale All sales are final.
Sale items (if applicable) Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Gifts If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping To return your product, you should mail your product to: 128-3636 Steeles Ave E, Markham, ON, L3R1K9, Canada.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
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Free Canadian Shipping
Free Shipping to Canadian Address on orders over $100. Order ships Monday to Friday 3PM Eastern Time. (Excludes Stat Holidays)
Local Delivery Available
Address within 25km from our warehouse can take advantage of Local Delivery. Orders ship on Monday to Friday 2PM. (Excludes Stat Holidays)
Monday to Friday (excluding holidays) between Noon to 5PM. Come by and pick up your order. Located in Markham, ON.
Talk to Us
Need Help? Email us, Chat with us, Call us. We are here Monday to Friday from 10AM to 4PM Eastern Time.